User banner image
User avatar
  • Paul Green

Posts

January 2019

One click download Get all the content in a zipped folder (excluding the MP4 and the InDesign zipped folder) Educational guide Low res PDF High...

Edge 73: The unpleasant truth about leadership trust

While talking about their staff, a business owner said to a friend of mine: "I would let go if I could. I would, you know, delegate...

Edge 72: Book: The Automatic Customer

First Thursday of every month, it's a book recommendation for you. And this month an in-depth exploration of recurring revenue. Trust me, no sector does...

Edge 71: The 3 most powerful questions to ask your staff

I'm a big fan of coaching. I first started using it at the turn of the century, when I was running a radio station in...

December 2018

One click download Get all the content in a zipped folder (excluding the MP4 and the InDesign zipped folder) Educational guide Low res PDF High...

Edge 70: Overcome inertia loyalty and steal more clients

When someone stays with a business for years, sometimes it is simply because they "can't be bothered" to move. Or because the perceived pain of...

Edge 69: When business is so bad, you’re considering a… “job”

I've been helping a business-owning friend, lately. After 10 years of slog he's at rock bottom. You might have been there yourself; we've certainly all...

Edge 68: Are you fat enough to get through winter?

As any Game of Thrones fan will know... "winter is coming". But I'm not talking about the weather. I mean a cold winter economy. Cyclically,...

Edge 67: Book: The Ultimate Sales Machine

First Thursday of every month I recommend a book to you. And this is a cracker for November. The Ultimate Sales Machine is about creating...

Edge 66: When was the last time you mystery shopped your helpdesk?

I recently took my car into the bodyshop to get a bumper resprayed. They needed it overnight, and I stressed I needed a courtesy car....