“You can’t do that”. “That won’t work.” “It’s a terrible idea”. Small thinkers. They’re everywhere. And they’re constantly chipping away at the ones like you and me, who think differently. …
The power of convenience factors
I’m in Preston, Lancashire today for a meeting. Like a plonker, I forgot to put my MacBook Air on charge last night, and the Virgin train’s power socket wasn’t working …
Your secret selling weapon: Your technicians
People are funny creatures. Because they hate being sold to, but they love to buy. Just like support technicians. They hate selling. But they love fixing people’s problems. Put the …
The 3 scariest things your staff can say to you
Perhaps one of the greatest sources of stress for a business owner is their staff. Because they help us to build amazing businesses. But at the same time they hold …
You need to develop Teflon shoulders
As the business owner, one of your core responsibilities is to lead the business towards even greater success in the future. By setting a vision (an intangible dream for the …
Ensure your business operates brilliantly whether you are there or not
While it’s absolutely true that the most important business activity of your business is sales and marketing, it’s also vital to ensure the service exceeds the clients’ expectations. A bad …
Systemise to delight clients
Clients love consistency. They like their experience to be the same every single time they use your support. And the only way that can be achieved is if you design …