One of my favourite acronyms is DOA. No, it doesn’t stand for Dead On Arrival – It stands for Delegate, Outsource, Automate.
The one big mistake most MSPs make with the profit matrix
For MSPs and IT support companies, the profit matrix is brilliant. What is it?
Video: Linking daily actions to your life goals
The stuff you do – or don’t do – every day has a direct impact on the lifestyle you get to lead. I explained this to a client today, as …
Broken windows theory: It’s why you mustn’t take s##t from your staff
Have you heard of broken windows theory? No, it’s nothing to do with problems upgrading from Windows 7 to Windows 10…
Appraisals: A waste of your life. And theirs
If you’re one of the rare business owners or managers who genuinely enjoys doing formal appraisals with your team, then don’t read this article
Tidying up (your business)
It’s called Tidying Up with Marie Kondo. The format is simple. She turns up at people’s houses and, er, helps them tidy up.
6 areas of business improvement (2 of them free you from the business)
There are 6 different areas you can improve your business. Two of them you probably already do brilliantly. Two of them grow the business (and its net profits). And the …
60 second video: Who’s more change resistant? You or your staff?
I’m starting a new occasional series this week called 60 seconds in Starbucks. I do love a coffee first thing in the morning. It’s my most productive time. So when …
Your MSP’s most precious and finite resource
Question: What’s the true purpose of your MSP? It’s not to provide managed services, or to keep clients happy. That’s just what it does. I strongly believe that the purpose …
What do you see here?
Some people see an acorn; Some people see squirrel food; Others see it as a potential oak tree; And others still, see a potential forest in waiting.