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Episode 42 is podcast special – a deep dive into one MSP’s business, to learn how they focused on growth and enjoyed impressive results
Episode 38: How MSPs can offer killer deals without looking cheap
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Episode 38 includes the best way to offer sales incentives to your prospects, an expert talking about how to improve employee retention and tools to run a marketing audit on your competitors
Back to the office? Don’t let your staff slip back into bad habits
WFH is still a big thing – and will be for years (if not forever). But for many, office lights are being switched on again for the first time in ages.
Episode 26: How to get your technicians to upsell
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Episode 26 includes how your techs can help you sell more, increasing your fee for adhoc work and ways to differentiate from other MSPs
Episode 25: Looking after your staff now and in the future
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Episode 25 features an HR specialist who, as everyone finds new ways to work, discusses how best to manage a team during the Coronavirus pandemic
12 clever ideas to give your MSP a boost next week
I’ve done a long series of video calls over the last five days with my long-standing MSP clients, plus also a bunch of new MSPs I’ve just started working with
Episode 23: Do you expect A Team performance from B Team players?
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Episode 23 includes a guest author with some great tips for growth, why recruitment is like marketing and the best email subjects
Episode 21: MSP KPIs to track
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Episode 21 includes the best KPIs to plot your success, how to deal with objections in sales meetings and the value of your MSP
Coronavirus: Your staff + clients want your leadership
With apologies to my US readers, today’s article has a few UK political references in it. But it’s still relevant to every MSP, everywhere. When Boris Johnson was elected as …
Video: How to stand out as different to your many competitors
Second of my three videos today, on the subject of getting new clients. The question from David G was: “The biggest thing we find hard to convince is what makes …