Last week I had the pleasure of staying in a budget hotel (what a life I lead) while doing a Discovery Day. The staff were lovely
Your secret selling weapon: Your technicians
People are funny creatures. Because they hate being sold to, but they love to buy. Just like support technicians. They hate selling. But they love fixing people’s problems. Put the …
The 3 scariest things your staff can say to you
Perhaps one of the greatest sources of stress for a business owner is their staff. Because they help us to build amazing businesses. But at the same time they hold …
A passionate love letter about service support plans
One of the hardest ways to grow a business is to do it one sale at a time. That’s what causes boom and bust, a horrible phenomenon that holds back …
Yahoo: When a hack hits the headlines, it’s an opportunity for you
Compared to your clients and prospects, you are not normal. No offence intended. But you’ve forgotten more about IT and data security than they will ever know. Put it this …
You need to develop Teflon shoulders
As the business owner, one of your core responsibilities is to lead the business towards even greater success in the future. By setting a vision (an intangible dream for the …
Google hates website popups on mobile devices
Google made an announcement a couple of weeks ago about a major change to its algorithm from January 2017. This will affect the performance of your website on mobile devices. …